Field Service Manager

Description

The Field Service Manager will play a pivotal role in overseeing the expansion of our field service team from an initial 10 Field Service Survey Technicians to 50 within 12-18 months. This role is critical for managing teams across various locations including Sharjah,India, the UK, and the Asia Pacific region, from our Middle East base. This is a fantastic senior opportunity to make an impactful difference to the global field service operations of a rapidly growing world leader in subsea/diving innovations and technology.

Ideally, the role will predominantly be based in the Middle East initially due to much of the setup occurring there however we are open to this individual being based from the UK. There will be international travel required to the UK, Sharjah, India, and APAC locations to meet with field service engineers/technicians in those areas. You will be spearheading the transition from an operation with minimal structure to a standardized process which will involve the strategic coordination of logistics, billing, invoicing, and key client interactions. The successful candidate will have marine survey experience, and there will be strong preference for candidates who have previously worked as field service survey engineers or technicians. Expertise in managing remote teams across different locations and an understanding of different cultures is a critical requirement for this role. Strong assertiveness and the ability to navigate different cultures, , are critical, along with commercial acumen and an understanding of the financial impact of decisions.

Role and responsibilities will include, but may not be limited to the following:

  • Manage remote and rapidly growing teams of field service engineers/technicians across different locations (UK, India, APAC, Sharjah)
  • Monitor and track skills and competency levels of all members of the Field Services Team.
  • Establish and implement standardized processes for field service operations.
  • Address logistical challenges and ensure efficient deployment of resources.
  • Drive standardised business improvement changes and efficiencies across all field service regions
  • Meet with key clients in various global locations and ensure timely delivery of contract/service scope
  • Develop and maintain strong client relationships to understand and address their needs.
  • Plan, schedule, and coordinate field service operations ensuring all documents for these people are up to date (i.e. Passports, Visas, Certs, Permits, etc).
  • Oversee billing, invoicing, and client interface processes.
  • Provide leadership and guidance to remote teams to ensure optimal performance.
  • Collaborate with internal stakeholders to optimize processes and improve service delivery.
  • Drive change and continuous improvement initiatives within the field service team.
  • Ensure compliance with company policies and regulations.

Knowledge and experience required:

  • Significant experience managing a remote field service team, ideally in a technical services or survey environment.
  • Background in electronics or engineering from a survey perspective
  • Candidates that have the above technical background combined with a business or management degree would be of significant interest.
  • This role would suit candidates who have previously worked as field service survey engineers that have technical knowledge and experience in this space
  • Knowledge and experience in people logistics, billing, invoicing, and client interface
  • Ability to build rotas, allocate people, and manage rest periods are essential.
  • Robust team supervision / team lead experience is essential.
  • Strong knowledge of people logistics, billing, and invoicing processes.

Personal qualities and skills required:

  • Ability to manage a diverse team across different locations and cultures.
  • Commercial acumen and an understanding of the financial impact of decisions.
  • Assertive and able to drive change in an established organization.
  • Willingness to travel internationally up to 60-70% of the time.
  • Confidence in addressing bottlenecks and driving business change and efficiencies
  • Strong team leading qualities and ability to handle conflict