Business Application Specialist

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Description

Our client is looking for a Business Application Specialist to join their team in Aberdeen.

Specific Key Responsibilities & Activities

  • Provide Level-2 Support for the allocated applications.
  • Monitor and manage assigned incidents and tasks in ServiceNow.
  • Work closely with third-party support providers and software vendors to deliver robustly and ‘fit for purpose solutions, manage incidents and coordinate change requests and upgrades.
  • Coordinate testing of all configuration changes made to applications and the supporting IT infrastructure.
  • Monitor the overall health of critical applications and their supporting infrastructure.
  • Report infrastructure issues to the relevant technical support team for resolution.
  • Support application users via a network of super users.
  • Maintain the integrity of the development, test and production environments associated with each application.
  • Participate in system audits and manage regular system monitoring.

 

PERSON SPECIFICATION

  • Degree qualified in IT, or have equivalent work experience.
  •  Experience in application support including incident and change management.
  • Customer focussed service delivery skills, based on ITIL standards.
  • Strong problem-solving capability.
  • Understanding of the underlying IT infrastructure required to support and enable effective use of software applications. Key skill areas include application deployment on Cloud Infrastructure (Microsoft Azure), Microsoft Windows Server, Windows desktop, application packaging and deployment, multi-tier application configuration (web, application and database servers), Microsoft SQL Server.
  • Experience in working in an agile project methodology and using Azure DevOps for task management.
  • Experience in creation and maintenance of documentation, e.g. technical/development specifications, Configuration rationale, Test cases.
  • Familiarity with Agile development methodologies would be an advantage.
  • Strong interpersonal and communication skills.
  • Good organisational skills and smart working methods.
  • Presents self in a professional manner and works well under pressure.